What Happened to Stikipad?

In general, I’m not a fan of wikis. I appreciate them as a collaboration tool, but I think their usability leaves something to be desired. However, six months ago, I decided that I needed a place online to keep notes, elaborate on ideas, and keep track of to do lists on my various side projects. A wiki was an obvious choice, so I set out on trying to find a choice that was at least semi-usable.

I stumbled upon Stikipad, and I was impressed. The design was simple, the markup commands easily accessible, and it didn’t require any complicated setup. From that day six months ago, if anyone asked me about setting up a wiki, I recommended Stikipad as the most usable alternative.

Yesterday, I was distraught to find that I couldn’t access my wiki. Every time I tried to sign in, I was redirected back to the sign in page. No errors – my password was correct – it just wouldn’t pull up my account!

Once I learned it was happening to a friend also, I decided to check out their help page to see if there was anything about this issue. The page is, itself, a wiki, and it turns out it was edited 15 days ago; likely, with that bold message at the top (posted here in case Stikipad comes to their senses):

A warning on stikipads help page telling users to stay away.

Conclusion? Stikipad must be dead. I can’t imagine a legitimate business functioning for two weeks with such an inflammatory message on the landing page of its help site.

Really, it’s a shame. I thought Stikipad had a lot of potential. I guess it goes to show the extreme importance on having bulletproof customer service when you’re in the web industry (especially if you’re asking people to pay you): It seems like customers will put up with occasional bugs, as long as the company is responsive. But dropping off the radar entirely is simply unforgivable.

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The conversation continues...

  1. On April 5th, 2008 at 11:14 pm, Ant said:

    In the same boat as you are.

    I did a little googling on the founders (that about us page still works)

    Info found so far:

    George, a 23-year-old who lives in Wichita, and DeWaal, a 23-year-old who lives in the Canadian city of Chatham,Ontario,

    Jonathan George
    jgeorge@stikipad.com

    http://jdg.net/
    Jonathan@jdg.net

    http://www.flickr.com/people/jdg83/

    Matthew DeWaal
    matt@stikipad.com
    http://www.flickr.com/people/wootam/

    I’ll post more as I find it

    HTH
    Ant

  2. On April 14th, 2008 at 10:44 pm, zsz said:

    Ant,

    Nice, thanks for sharing. Fortunately, the content my friend and I had on there was minimal. We’ve already moved on to wetpaint. The usability isn’t as nice but the in-page editing can’t be beat.

    We also didn’t put any money into stikipad, so I gather we’re among the fortunate ones. Good luck tracking him down, and thanks for the update!

  3. On May 27th, 2008 at 11:06 am, Marston A. said:

    Yup, it’s quite sad really. We’ve had our user support for SugarStats.com up with them and have been with them for almost 3 years now. These problems go back at least 2 of them.

    The first few months back in 2006 I was even lucky enough to get some email replies but that quickly came to an end. They even took their “User Forum” down because pretty much all messages were complaints asking if anyone was there. It only got worse from there as you can imagine and that was 2 years ago.

    And that insanely annoying login problem isn’t new either (you login with the correct credentials but it sends you back to the login page), happens on-and-off randomly and has been doing so for years. It’s quite baffling, I’ve never seen that in any web app let alone a Rails app. I even offered to look at their code and fix it for them, but of course did not get a reply. The same goes for the dozens of other emails I’ve sent them over the last 18-24 months, eventually I just stopped trying.

    So now, just like you said, I along with thousands of others are stranded in the cold. Luckily I saw this coming years ago and make frequent backups. I’ve thought about switching many times but the funny thing is I really like the application itself, if *ONLY IT WORKED*. Unfortunately I didn’t cancel my account before this “Switch to a new datacenter”. Hopefully when they come back online, if ever, I will definitely cancel then.

    I initially signed up with them because I saw many other reputable web apps using them for their help docs, especially Thomas Fuchs at Scriptaculous. I’ve recently emailed him and he had the smae complaints as I, lucky for them he has a new system about to roll out so he can ditch Stikipad. We’er definitely in the process of following suite, either moving to the new JotSpot (Google Sites, Free) or building our help in house to something similar to 37Signals.

    If there is another group out there who can duplicate Stikipad, put it up on reliable hardware/infrastructure and can provide good transparent support then there is definitely an opportunity for them here.

  4. On July 1st, 2008 at 11:54 am, Anders said:

    @Ant, thaks for sharing the information. Did you by any chance hear anything new? Brgds

  5. On July 26th, 2008 at 4:45 pm, soul@soul.com said:

    see http://ferociouspixie.blogspot.com/2008/06/stikipad-is-lame-duck-company.html

What do you think?