You may recall an earlier post mentioning Macromedia’s Free Upgrade policy for the Studio 8 series of products. It worked perfectly – for the price of Flash 8, I got everything from Studio 8 plus Freehand MX, which is no longer being distributed. Nice deal! You can do it too if you find a copy of Studio MX 2004 and submit an upgrade by November 14th.
Be careful if you have a Mac, though. The Flash 8 installer (what I was interested in from the beginning) was wonky – the install had errors and didn’t complete. So I email Macromedia, and they give me access to another installer on their server. Again, same problem – it doesn’t work, and I email Macromedia. Their response:
If this cannot be unpacked using the machine you currently have, you may try to install this on another machine.
Now, as someone who recently rectified a broken computer by getting a new one, I’m a little miffed that Macromedia’s grand solution was to just install on another computer. If I was rich enough to have another computer to install it on, do you think I’d need a free upgrade?
I assume a reformat is insufficient as well? Perhaps, the installer has problems itself…and you should just wait!
At the time of the post, I was only 90% sure that the installer was the problem, but now I’m sure – it was Macromedia’s problem. The install CD worked without issue.
The issue was that the first installer was broken (there was something formatted incorrectly), and the backup option was packed differently, which added a problem to the already-messed up process. So, while the new version could have indeed worked, if you can’t unpack it, you’re stuck.
In general though, I think it’s bad practice to, after one attempt, say, “Well, then it must be your fault. Use another computer.” If this is a Mac OS 10.4 problem, then are they saying this to every 10.4 customer?