While three posts in one day is probably a record for me, I just couldn’t let this one slide. My Pier 1 credit card payment was due today, and as I’m sure is typical for a grad student, it slipped my mind until the last minute.
My Pier 1 credit card is the one bill that I can’t pay online. When it was one of three or four, it wasn’t so inconvenient; now, however, I think that Pier 1 needs to get with the program. But that’s not the extent of my rant. No, my rant hasn’t even started.
On the bill, it says, “You can pay at any Pier 1 Imports company store or by telephone (EZ Pay 1-800-767-3662).” So, one would assume that, by calling said phone number, you could pay off your credit card immediately, right?
Wrong. First of all, they charge you a $5.00 fee for paying by the phone. Well, it’s kind of harsh, but I needed to pay it, so that didn’t bother me. However, they also don’t have any way to take debit card information; you have to send them a check. “Do I at least get marked down as having paid today so I don’t get a late fee?” I asked. “No, we mark down your date of payment when we get your check.”
So let me get this straight. I can use the envelope you send me to send in a check, OR I can call you, and tell you I’m sending you a check for $5.00 more and no value add to me? Sign me up. What brilliant scholar thought that this constitutes “EZ Pay”?! Adding a step and an extra charge to a standard process is generally not easy, no matter how cute you try to be in alternative spellings.
Anyway, off I go to the closest Pier 1 establishment: 20 miles away in Pittsburgh traffic. Now, while I probably should have had my check book based on the phone incident, it didn’t occur to me until I arrived at Pier 1 and the lady said, “We don’t take credit cards, only checks.” But then, I’m not sure why it should occur to me – it’s not stated anywhere on my bill.
So I smiled politely, and said, “This isn’t a credit card. It’s a check card.” It even said Check Card at the top. But even that much logic could not sway her. Thankfully, I had just enough cash on hand to cover the bill.
Here’s today’s lesson from the breakdown: If you are thinking about a Pier 1 card, don’t. No cool perks, and it’s way more hassle than it’s worth. As for Pier 1, they should look into the 3rd party vendors that enable bill pay for their customers if they are unwilling to set up the system themselves. As for me, well, I almost let the Pier 1 associate keep my credit card when she forgot to give it back. I’m not sure I’ll be using it again, when I can get better rewards on a generic card.