When Bank of America came out with their Keep the Change program last year, I thought it was really clever. They simultaneously targeted people who (for whatever reason) aren’t proactive about saving, and made the barrier to entry super low.

Then during the this year’s Superbowl, Wachovia came out with Way2Save, which is the same basic idea, except instead of rounding up the purchase, a full dollar is transfered into your savings account with each purchase. The commercial even ends with the line, “More than just change.”

Oooh, snap.

But is the secret to this marketing strategy simply “more is better?” There’s some interesting Psychology here that I just had to explore.

What strikes me as interesting is that these campaigns really have nothing to do with the quality of the savings accounts! It only addresses getting money into the account in the first place. Even if customers treat this as additional money going into Savings, it could be easily copied without the bank’s interference.

Consider Keep the Change as an example. Say each purchase puts, on average, 50 cents into your savings… multiply that by the number of debit card purchases you have each month, and transfer that amount each month on your own. Easy!

But then again, if I make one debit card purchase per day, that means I transfer $15 each month, and that’s a lot of money. Spare change, on the other hand, is a lot less intimidating.

A shot of some spare change

Wachovia seems to be pulling a Gillette-style power play, suggesting that more is inherently better. Spare change isn’t intimidating, but is an extra dollar? A lot of people round the tip up to the next dollar. I topped my gas tank off to the next dollar until my friend Jason told me that it’s a bad idea. But how many people figure out a tip and then add an extra dollar? Has that tiny increase already crossed the line? I’m interested in your thoughts.

The idea for this post actually came to me when I was at Whole Foods the other day. As I was checking out, the checker informed me that it was “Round Up” day.

The Whole Foods logo with a speech bubble that says yee haw.

They were asking everyone to round their purchase up to the next dollar to help build houses in New Orleans. Aside from being a great cause, it had all the appeal of Keep the Change, plus the fact that it was only a one-time purchase. It was a great way for Whole Foods to get their proverbial foot in the door. I agreed to participate.

Then my purchase was tallied up, and it came to a whopping… $26.97. Wow. Now I feel like the idiot who’s donating three pennies to a worthy cause. So I tell the checker to put in an extra dollar. And when all is said and done, I ended up paying more than other grocery store charity drives that flat out ask me for a dollar. Overall, it seemed like a really effective way to get people involved.

Have you encountered a similar “round up to the nearest dollar” promotion anywhere? What other applications exist for this idea?

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The conversation continues...

  1. On February 14th, 2008 at 7:44 am, Eric said:

    One of Petsmart and Petco asks to round up and the other asks for a whole dollar. I’ve pondered this question myself.

  2. On February 15th, 2008 at 6:18 pm, Kayre said:

    When I saw the keep the change thing at first, I too thought it was really clever. The Wachovia one? Not so much. Yes it’s more, but a bigger figure isn’t more appealing to me. Keep the Change is appealing because I am saving without being aware of it. I’d be aware of a buck. The rounding up is a low barrier to entry as you say, as anything under a dollar is negligible, really. When I look at the prices of things, I don’t look at what comes after the decimal point. When I get change, I don’t count the coins. But if I lose a whole dollar, it actually starts to count. A whole dollar *everytime* I make a purchase? Even if a buy a soda for $1.50? It approaches the intimidation factor of me willingly contributing $15 (or in this case $30) into my account.

    My electricity bill does the “add a dollar for charity” thing. Which is fine cuz it’s just once a month, and not a big deal compared to the total of my bill. That I like doing. They did that in my supermarket once too – around Thanksgiving. In this case bigger is better because $1 won’t be intimidating for most people since it’s a 1 time thing, and I’m guessing most people won’t be like you and give over a buck via the round up method =)

    (btw the “yee haw” made me laugh =))

  3. On February 16th, 2008 at 10:10 am, zsz said:

    When I first heard that it was “Round Up” day at Whole Foods, I seriously thought they meant some sort of western theme. The mathematician in me was sleeping at the time.

    Normally I wouldn’t go over and above the donation amount… but with a round up, I end up only donating 3 cents… it was just very sad. I didn’t want to be the guy who could only spare 3 cents to help rebuild homes in New Orleans… that wouldn’t buy anything. Not that $1.03 would either… but I feel like I contributed evenly with everyone else toward the cause.

What do you think?